Facility Provider Terms

Provider is an independent business.

Nothing in these Provider Terms creates an employer-employee, partnership, franchise, joint venture, fiduciary, or agency relationship between Provider and DockLine.

DockLine operates a marketplace and service coordination platform connecting Customers with independent Facility Providers.

DockLine may source opportunities, distribute RFQs, coordinate communications, administer Jobs, collect Customer payments, manage documentation, and facilitate issue resolution.

DockLine does not control Provider's employees, facility operations, safety procedures, equipment, or methods of performing physical warehouse services.

Participation in the DockLine network does not guarantee any minimum number or value of RFQs, Quotes, Jobs, Customers, or revenue.

DockLine may determine how opportunities are distributed.

Provider must supply accurate and current information concerning its facility, location, contacts, operating hours, capabilities, equipment, insurance, certifications, service areas, dock configuration, capacity, and other requested information.

Provider may not represent that it has capacity, equipment, licenses, personnel, certifications, insurance, security, or capabilities that it does not actually possess.

Provider must promptly disclose material limitations affecting a potential Job.

DockLine may verify facility information, request documents, conduct calls or site reviews, obtain references, or otherwise evaluate a Provider.

Verification does not constitute a warranty or certification by DockLine and does not relieve Provider of its obligations.

Provider must comply with all applicable federal, state, and local laws, regulations, permits, licenses, zoning requirements, workplace rules, environmental requirements, safety requirements, and other legal obligations applicable to its operations.

Provider must maintain commercially appropriate insurance throughout its participation in DockLine and during every Job.

Unless DockLine agrees otherwise in writing, expected minimum coverage is:

Commercial General Liability: at least $1,000,000 per occurrence and $2,000,000 aggregate.

Warehouse Legal Liability: at least $1,000,000.

Workers' Compensation: statutory limits as required by law.

Employers' Liability: at least $500,000.

Commercial Automobile Liability: at least $1,000,000 where Provider operates vehicles in connection with a Job.

Cargo or Motor Truck Cargo: at least $100,000 where Provider transports Goods or where such coverage is otherwise applicable.

DockLine may require certificates of insurance and may request that DockLine or Customers be named as additional insureds where commercially appropriate.

Provider must promptly notify DockLine of material cancellation or reduction in required coverage.

Provider is solely responsible for hiring, training, supervising, paying, and directing its employees and contractors.

Provider must ensure personnel are reasonably qualified for their duties.

Provider is responsible for maintaining a reasonably safe facility and complying with applicable workplace, fire, equipment, hazardous-material, and occupational safety requirements.

Provider must maintain equipment necessary to perform accepted Jobs.

Provider may not knowingly accept a Job for which it lacks sufficient labor, space, dock access, forklifts, material-handling equipment, security, or other required resources.

DockLine may send RFQs containing Customer requirements.

Receipt of an RFQ does not guarantee an award.

Provider Quotes must be accurate based on the information available at the time.

Quotes should identify relevant pricing, assumptions, exclusions, availability, expiration, minimum charges, and accessorials.

Once accepted, Provider pricing for a Job may not be increased merely because Provider later prefers a higher rate.

Legitimate additional charges may be requested when the Customer changes the scope or actual conditions materially differ from the disclosed requirements.

Material accessorials should be documented.

Provider must honor a Quote during its stated validity period, subject to the assumptions and availability stated in the Quote.

Provider is not obligated to perform a Job until it accepts the award or otherwise confirms the work.

Once accepted, Provider must reserve commercially reasonable capacity and perform as agreed.

Provider will perform services professionally, safely, lawfully, and in accordance with the applicable Job requirements and generally accepted commercial warehouse practices.

Provider will reasonably cooperate with scheduled inbound and outbound appointments and promptly communicate material scheduling problems.

Provider should document inbound freight as appropriate, including quantity, visible condition, seal information, exceptions, photographs, delivery documents, and other operational evidence relevant to the Job.

Provider must promptly document and communicate visible shortages, damage, contamination, packaging issues, overweight freight, unsafe conditions, or material discrepancies discovered at receipt.

While Goods are in Provider's custody, Provider must exercise the level of care required by applicable law and the applicable Job requirements.

Provider is responsible for reasonable facility security and inventory-control practices appropriate for the services performed.

Provider must maintain reasonably accurate records concerning receipt, movement, storage, handling, and release of Goods.

Material discrepancies should be reported promptly.

Provider may issue customary operational documents where appropriate.

Provider may not use separate documentation to materially alter the agreed commercial terms of a DockLine Job without disclosure and authorization, except for rights imposed by law.

Unless DockLine expressly authorizes otherwise in writing, Provider must not invoice the Customer directly for a DockLine Job.

Customer invoices are administered through DockLine.

Provider must submit its charges and supporting documentation to DockLine.

Provider must obtain reasonable approval for material charges outside the accepted scope whenever circumstances permit.

Emergency actions reasonably necessary to protect persons or property may be taken without advance approval where obtaining approval is impracticable, but Provider must notify DockLine promptly.

Provider invoices must accurately identify the applicable Job and charges and include reasonably requested supporting documentation.

DockLine may require receiving records, signed paperwork, photographs, inventory records, outbound records, labor detail, or other proof reasonably necessary to validate charges.

Unless a separate written agreement states otherwise, amounts properly due to Provider will be payable Net 7 after DockLine receives cleared payment from the Customer for the applicable Job.

Receipt of cleared Customer funds is a condition precedent to DockLine's obligation to pay Provider for that Customer-funded Job.

Provider understands that DockLine may collect amounts from the Customer that differ from the amount payable to Provider. DockLine's margin, spread, platform fee, or other compensation is not required to be disclosed to Provider.

DockLine will use commercially reasonable efforts to collect valid Customer amounts.

Except where DockLine has expressly agreed otherwise in writing, DockLine is not required to advance its own funds to Provider before the applicable Customer payment has been received and cleared.

DockLine may withhold a disputed portion of an invoice while investigating the dispute.

Undisputed amounts remain subject to the applicable payment terms.

Provider is responsible for taxes associated with Provider's income, payroll, employees, property, and business operations.

Provider is an independent contractor and is responsible for its own tax reporting.

Provider may exercise lawful warehouse lien rights only as permitted by applicable law.

Provider must promptly notify DockLine before asserting a lien or refusing release of Goods because of unpaid charges whenever legally permitted.

Provider may not knowingly assert a lien against a Customer's Goods for unrelated debts owed by another customer.

Provider must release Goods in accordance with authorized instructions, subject to applicable law and legitimate lien or safety rights.

Provider should use reasonable procedures to verify release authorization.

Provider must provide documentation reasonably requested by DockLine to confirm completion of services.

This may include signed documents, receiving reports, bills of lading, outbound documents, photographs, counts, inventory reports, seal information, timestamps, or similar evidence.

Provider is responsible for loss, damage, shortage, contamination, or misdelivery to the extent caused by Provider's failure to exercise the applicable legal or contractual standard of care.

Provider must promptly notify DockLine of material incidents.

Provider will reasonably cooperate in investigating cargo or service claims, including preserving evidence and supplying records, photographs, employee statements, surveillance footage where legally available, inventory reports, and insurance information.

Where a loss may be covered by Provider insurance, Provider must timely notify its insurer and reasonably cooperate with applicable claims procedures.

Provider may receive confidential information belonging to DockLine or Customers.

Provider must protect that information and may use it only to perform legitimate services, except where disclosure is required by law.

Provider may use Customer contact, shipment, operational, and business information only as reasonably necessary to quote or perform DockLine Jobs or as otherwise lawfully authorized.

Provider must take reasonable measures to safeguard personal and confidential information.

Provider may not intentionally use information or relationships obtained through DockLine to bypass DockLine and avoid DockLine's commercial participation in an opportunity introduced or materially developed through DockLine.

This does not prohibit Provider from continuing a demonstrable pre-existing Customer relationship independent of DockLine.

Provider may communicate directly with Customers when reasonably necessary for Job execution.

Such communication may not be used primarily to divert an active DockLine opportunity away from DockLine.

Provider is responsible for safeguarding its account credentials and activities performed through its account.

Provider may not misuse the Platform, scrape confidential data, interfere with Platform operation, attempt unauthorized access, impersonate another party, introduce malicious code, or use the Platform for unlawful activity.

Provider will defend, indemnify, and hold harmless DockLine and its officers, employees, affiliates, and representatives from third-party claims, losses, liabilities, damages, fines, penalties, and reasonable costs arising from:

Provider's breach of these Provider Terms; Provider's facility or operations; Provider negligence or misconduct; injury or property damage caused by Provider; loss or damage to Goods caused by Provider; employment claims involving Provider personnel; Provider's violation of law; or infringement of third-party rights by Provider.

This obligation applies only to the extent permitted by law.

Provider and its workers are not entitled to wages, employee benefits, workers' compensation benefits from DockLine, unemployment benefits from DockLine, or other employment benefits from DockLine.

Provider is responsible for its workforce and tax obligations.

Provider may not enter contracts on behalf of DockLine, incur obligations in DockLine's name, represent itself as DockLine's employee or agent, or make commitments purporting to bind DockLine.

Neither party will be liable for delay caused by circumstances outside its reasonable control, including severe weather, natural disasters, government action, war, civil disturbance, labor disruption, utility failure, major technology failure, port closure, or transportation disruption, except for payment obligations already accrued.

DockLine may suspend or remove Provider from the network for material breach, insurance issues, safety concerns, fraud, repeated service failures, Customer complaints, unlawful conduct, inaccurate facility information, non-cooperation, or other conduct creating material risk.

DockLine may update these Provider Terms from time to time.

The current version will identify its effective or last-updated date.

Continued participation after updated terms become effective constitutes acceptance to the extent permitted by law.

These Provider Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Any lawsuit or proceeding arising out of these Provider Terms, the Platform, or a DockLine Job must be brought exclusively in the state courts located in Hillsborough County, Florida, or the applicable United States federal court serving that jurisdiction.

The parties consent to personal jurisdiction and venue in those courts.

These Provider Terms do not require arbitration.

If any provision is held unenforceable, the remaining provisions remain effective.

Failure to enforce a provision is not a waiver.

Provider may not assign a DockLine Job or these Provider Terms without DockLine's consent, except as permitted by law or expressly authorized.

These Provider Terms, together with applicable RFQs, Quotes, Job confirmations, written rate arrangements, and incorporated policies, constitute the agreement applicable to the subject matter they cover.

Questions may be sent to:

DockLine, LLC

contact@joindockline.com

joindockline.com