Privacy Policy

The information we collect depends on how you interact with DockLine.

We may collect information directly from you, automatically through use of the Services, and from third parties involved in transactions or platform operations.

We may collect:

name; business name; job title; email address; telephone number; mailing or business address; username or account identifiers; account role; and other business contact information.

When a Customer requests services, we may collect information such as:

origin and destination information; warehouse location requirements; freight descriptions; commodity information; dimensions; weights; quantities; pallet or packaging information; requested dates; storage duration; handling requirements; photographs; documents; bills of lading; purchase-order information; delivery information; carrier information; and related operational details.

For Facility Providers, we may collect information such as:

facility addresses; service capabilities; available capacity; dock information; equipment information; operating hours; contacts; pricing; certifications; licenses; insurance information; certificates of insurance; photographs; service areas; operational documentation; and other information supplied to establish or maintain a Provider profile.

Some Provider information may be displayed to Customers or other authorized platform users as part of the marketplace.

We may collect information regarding Quotes, Jobs, invoices, payments, refunds, disputes, credits, Provider payments, and transaction history.

Payment-card and bank information may be collected and processed by third-party payment processors.

DockLine generally does not need to store complete payment-card numbers where payment information is handled directly by a payment processor.

We may retain communications relating to the Services, including emails, messages, support requests, notes, quote discussions, Job communications, dispute information, uploaded files, operational records, and documents.

When you use the Services, we and our service providers may automatically collect information such as:

IP address; browser type; device type; operating system; referring pages; pages viewed; dates and times of access; approximate location inferred from IP address; device identifiers; session information; diagnostic information; security events; and interaction data.

DockLine and its service providers may use cookies, local storage, pixels, software development kits, and similar technologies to:

keep users signed in; remember preferences; operate the Platform; detect fraud or security threats; understand Platform performance; measure traffic; diagnose errors; and improve Services.

You may be able to restrict cookies through your browser. Certain Platform functions may not work correctly if necessary cookies are disabled.

DockLine may use information to:

operate and maintain the Services; create and administer accounts; match Customers with Facility Providers; distribute RFQs; prepare or present Quotes; administer Jobs; facilitate communications; coordinate service performance; process payments and Provider payouts; maintain transaction records; provide support; investigate disputes and claims; prevent fraud and abuse; verify Provider information; protect Platform security; enforce agreements; comply with legal obligations; improve DockLine products and operations; analyze Service usage; communicate about DockLine; and perform other purposes disclosed when information is collected.

We may disclose information to parties reasonably necessary to operate DockLine.

This may include Facility Providers, Customers, carriers, service providers, payment processors, technology vendors, cloud-hosting providers, communications vendors, professional advisers, insurers, accountants, attorneys, and government authorities where appropriate.

We disclose operational information to Customers and Providers as necessary to quote, coordinate, perform, document, and resolve Jobs.

When a Customer submits a Service Request, DockLine may provide relevant information to potential Facility Providers so they can evaluate capacity and provide pricing.

When a Provider participates in a Job, DockLine may provide the Customer with relevant facility and contact information.

We seek to limit such disclosures to information reasonably related to the applicable business transaction.

DockLine may use third-party vendors to provide infrastructure, hosting, database, authentication, email, messaging, analytics, security, payment processing, customer support, and other business services.

These vendors may process information on DockLine's behalf subject to contractual or legal obligations.

If DockLine is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

DockLine may disclose information where we reasonably believe disclosure is necessary to:

comply with law, legal process, court orders, subpoenas, or government requests; protect the rights, property, or safety of DockLine, users, or others; investigate fraud, security incidents, or unlawful conduct; enforce contracts; or establish, exercise, or defend legal claims.

DockLine does not sell personal information for monetary consideration.

DockLine does not currently operate its Services as a business that sells user profiles or Customer/Provider information to data brokers.

Certain analytics or advertising technologies, if used, may be treated as "sharing," "targeted advertising," or a "sale" under the broad definitions used by some state privacy laws even where no money is exchanged.

Where applicable law provides a right to opt out of such activity, DockLine will honor legally valid requests and provide any required privacy controls.

DockLine retains information for as long as reasonably necessary for legitimate business purposes, including:

providing Services; maintaining Job and transaction records; accounting and tax obligations; resolving claims and disputes; fraud prevention; enforcing contracts; maintaining security; and complying with legal requirements.

Retention periods may vary depending on the nature of the information and applicable obligations.

When information is no longer reasonably required, DockLine may delete, anonymize, or otherwise dispose of it in accordance with applicable law and operational requirements.

DockLine uses reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no online system, database, transmission method, or storage technology can be guaranteed to be completely secure.

Users are responsible for protecting passwords and account credentials.

Depending on where you reside and applicable law, you may have rights concerning your personal information, which can include rights to:

access personal information; obtain information about categories of information collected; correct inaccurate information; request deletion; obtain a portable copy of certain information; opt out of certain targeted advertising, sale, or sharing activities; limit certain uses of sensitive information where applicable; and appeal a decision regarding a privacy request.

These rights are subject to exceptions and eligibility requirements under applicable law.

To make a privacy request, contact:

contact@joindockline.com

Please identify the nature of your request and provide information reasonably necessary for us to verify your identity and locate relevant records.

DockLine may request additional verification before fulfilling a request.

Authorized agents may submit requests where permitted by law, but DockLine may require proof of authorization.

Where prohibited by law, DockLine will not unlawfully discriminate against a user for exercising an applicable privacy right.

DockLine does not intentionally request sensitive personal information unless reasonably necessary for a legitimate business purpose.

Users should avoid uploading Social Security numbers, personal financial credentials, medical information, biometric data, or other highly sensitive information unless specifically requested and necessary for a legitimate transaction.

DockLine is a business-to-business service and is not intended for children under 18.

We do not knowingly collect personal information from children through ordinary use of the Services.

If you believe a child has submitted personal information to DockLine, contact us so we can evaluate and address the situation.

The Services may contain links to third-party websites or integrate with third-party services.

DockLine is not responsible for the privacy practices of third parties, and their use of information is governed by their own policies.

Operational, security, account, billing, and Job-related messages may be necessary to provide the Services and generally cannot be disabled while maintaining the applicable account or transaction.

Marketing emails, if sent, will include an appropriate unsubscribe method where required.

DockLine is operated primarily for business activities in the United States.

If you access the Services from outside the United States, information may be processed in the United States or other jurisdictions where DockLine or its service providers operate.

Some browsers provide "Do Not Track" or similar signals, and legal requirements regarding such signals vary.

Where required by applicable privacy law, DockLine will process recognized legally mandated opt-out preference signals in accordance with applicable requirements.

We may update this Privacy Policy from time to time as our practices, Services, or legal obligations change.

The "Last Updated" date will identify the latest version.

If changes are material, we may provide additional notice through the Services, email, or another reasonable method where required.

Questions or requests regarding this Privacy Policy may be directed to:

DockLine, LLC

contact@joindockline.com

joindockline.com