Terms of Service

DockLine is intended primarily for commercial and business-to-business use. You represent that you are using the Platform in connection with lawful commercial activities and not primarily for personal, family, or household purposes.

Customer means a person or business requesting or purchasing services through DockLine.

Facility Provider or Provider means an independent warehouse, cross-dock, fulfillment, transload, storage, distribution, or similar service provider participating in the DockLine network.

Platform means DockLine's website, software, marketplace, communications systems, and related services.

Service Request means a request submitted through DockLine for warehousing or related services.

Quote means pricing and service information presented in response to a Service Request.

Job means a service engagement resulting from an accepted Quote or other written authorization.

Goods or Freight means products, cargo, materials, inventory, equipment, or other property involved in a Job.

DockLine provides a technology-enabled marketplace and service coordination platform through which Customers may locate, communicate with, receive quotes from, and engage independent Facility Providers.

DockLine may assist with sourcing capacity, collecting information, coordinating communication, presenting pricing, administering Jobs, collecting payments, storing documentation, and facilitating resolution of operational issues.

Unless DockLine expressly agrees otherwise in a separate written agreement, DockLine does not own or operate the warehouse performing a Job and does not physically receive, store, load, unload, package, handle, secure, or transport Customer freight.

Physical services are performed by independent Facility Providers or other third parties.

Facility Providers are independent businesses and are not employees, agents, partners, joint venturers, or subsidiaries of DockLine.

Providers control their facilities, employees, equipment, operational procedures, safety practices, and performance of physical services.

DockLine may vet, review, monitor, suspend, or remove Providers, but such activities do not make DockLine responsible for their operations.

Unless expressly stated otherwise in writing, use of DockLine does not make DockLine a motor carrier, freight forwarder, customs broker, or other transportation provider.

Transportation associated with a Job may be performed or arranged by independent third parties and may be subject to separate agreements.

You must provide accurate account information and maintain the confidentiality of your credentials.

You are responsible for activity occurring through your account and for persons you authorize to use it.

Notify DockLine promptly if you suspect unauthorized access.

You are responsible for ensuring that employees, contractors, and other users operating under your account have appropriate authority.

Actions taken through your authorized account may be treated by DockLine as authorized by you.

Customers must provide complete and accurate information reasonably necessary to quote and perform requested services.

Information may include freight type, quantity, dimensions, weight, packaging, handling requirements, arrival dates, equipment requirements, storage duration, outbound requirements, appointment restrictions, and special conditions.

DockLine and Providers may rely on information supplied by the Customer.

The Customer is responsible for additional cost, delay, damage, regulatory issues, or operational problems caused by inaccurate, incomplete, or late information.

Customers must disclose characteristics that could materially affect handling, storage, safety, capacity, insurance, or pricing.

This includes unusually heavy freight, fragile goods, floor-loaded cargo, oversized freight, high-value goods, food products, temperature-sensitive goods, hazardous materials, regulated goods, or goods requiring special equipment.

Customers may not tender illegal goods or goods whose possession, storage, handling, or transportation would violate applicable law.

Hazardous materials, controlled substances, firearms, alcohol, tobacco products, pharmaceuticals, food, high-value commodities, chemicals, batteries, perishables, and other regulated or unusual commodities may require advance written approval.

A Provider may reject freight that materially differs from the description supplied.

Submission of a Service Request does not obligate DockLine or any Provider to accept the work.

DockLine may share relevant request information with Providers to obtain pricing and determine availability.

Quotes may contain assumptions, exclusions, expiration dates, service limits, minimums, accessorial charges, and other conditions.

Unless stated otherwise, a Quote is based on the information provided by the Customer and may change if that information changes.

Quotes remain valid only for the period stated in the Quote or related communication.

Capacity is not guaranteed until the Job has been accepted and confirmed.

A Job becomes authorized when the Customer accepts a Quote or otherwise provides written or electronic authorization and DockLine confirms the engagement.

Electronic approval, email authorization, platform acceptance, or other written confirmation may constitute acceptance.

The price charged to the Customer is the price shown in the applicable Quote, Job confirmation, invoice, or other written agreement.

DockLine may earn compensation through service fees, platform fees, margins, spreads between Provider costs and Customer pricing, or other commercial arrangements.

Provider pricing paid by DockLine is confidential commercial information. DockLine is not required to disclose its cost, margin, Provider rate, or compensation structure unless required by law.

Unless otherwise agreed in writing, the Customer will pay DockLine, not the Facility Provider, for Jobs arranged through DockLine.

Invoices are payable according to the payment terms stated on the Quote, invoice, Platform, credit arrangement, or other written agreement.

The Customer authorizes DockLine and its payment processors to process amounts properly due.

Charges not reasonably included in the original Quote may be added where caused by actual Job conditions.

These may include detention, waiting time, additional labor, sorting, rework, palletizing, materials, labeling, re-delivery, after-hours service, special equipment, overweight freight, unexpected storage, disposal, rejected freight, additional appointments, or other requested or necessary services.

DockLine will use commercially reasonable efforts to document material additional charges.

Prices may exclude applicable sales, use, excise, transaction, or similar taxes.

Customers are responsible for taxes legally imposed on the services, excluding taxes based on DockLine's net income.

Customers must promptly notify DockLine of a good-faith invoice dispute and identify the specific amount and reason for the dispute.

Disputing one portion of an invoice does not excuse payment of undisputed amounts.

Customers may not initiate a payment chargeback as a substitute for a good-faith commercial dispute process.

DockLine may suspend an account while investigating disputed or reversed payments.

The Customer is responsible for providing timely instructions, required documentation, appointments, delivery information, consignee information, shipping documents, and other information necessary to perform the Job.

The Customer represents that it owns the Goods or has lawful authority from the owner to arrange the requested services.

The Customer also represents that the Goods do not violate the rights of any third party.

The Customer is responsible for ensuring carriers and other relevant parties comply with applicable appointment, check-in, safety, identification, and access requirements.

DockLine is not responsible for delays resulting from port congestion, carrier delay, facility congestion, weather, government action, customs activity, inaccurate documentation, missed appointments, labor shortages, or other conditions outside DockLine's reasonable control.

Changes requested after Job acceptance may affect availability, pricing, and schedule.

DockLine or the Provider may require approval of additional charges before performing materially changed work.

Cancellation terms stated in a Quote or Job confirmation will control.

Where no specific cancellation terms are stated, the Customer remains responsible for reasonable costs already incurred or irrevocably committed in reliance on the Job, including reserved labor, equipment, capacity, transportation, materials, or third-party charges.

Facility Providers are responsible for properly performing the physical services assigned to them.

DockLine may assist with communications and problem resolution but does not guarantee the acts or omissions of a Provider.

Customers should provide appropriate documentation regarding freight condition and quantity.

Provider receiving records, photographs, counts, delivery receipts, warehouse receipts, exception reports, and similar records may be used in resolving discrepancies.

Inventory information shown through DockLine is based on records supplied by Providers, Customers, carriers, and other third parties.

DockLine does not guarantee that displayed inventory data is error-free or continuously current.

A Facility Provider may issue warehouse receipts, receiving reports, inventory reports, bills of lading, proofs of service, or other operational records.

Such records may contain terms applicable to the Provider's physical custody of the Goods, provided those terms do not override a specific written agreement made through DockLine unless legally required.

Facility Providers may have statutory or contractual lien rights under applicable law.

DockLine does not grant a Provider any lien beyond rights legally available to the Provider and does not guarantee the validity or enforceability of any asserted lien.

Customers remain responsible for valid unpaid charges associated with their Goods.

Claims involving physical loss, damage, contamination, shortage, or mishandling of Goods ordinarily arise from the acts or omissions of the party having physical custody or control of the Goods.

DockLine may assist the Customer and Provider in exchanging documentation and communicating regarding a claim but does not become the warehouseman or insurer merely by assisting.

Customers must promptly report suspected loss or damage and preserve supporting records, packaging, photographs, invoices, valuation information, transportation documents, and other relevant evidence.

Failure to provide timely documentation may impair a claim.

Customers are responsible for maintaining cargo, property, inventory, or other insurance appropriate for the nature and value of their Goods.

Unless expressly agreed otherwise, DockLine does not provide first-party cargo or property insurance for Customer Goods.

You consent to receiving transactional and operational communications relating to requests, quotes, Jobs, payments, security, documentation, and account administration.

Electronic communications may satisfy requirements that communications be in writing where permitted by law.

Each party may receive confidential business information belonging to another party.

Recipients must use reasonable measures to protect confidential information and use it only for legitimate purposes related to DockLine services, except where disclosure is required by law.

Customers may not use DockLine primarily to identify a Provider and then intentionally circumvent DockLine to avoid charges or commercial arrangements associated with an opportunity introduced or materially developed through DockLine.

This does not restrict a pre-existing relationship that a Customer can reasonably demonstrate existed independently of DockLine.

You may not misuse the Platform, interfere with its operation, attempt unauthorized access, scrape or harvest data unlawfully, introduce malicious code, impersonate another person, commit fraud, or use the Platform to violate law.

DockLine does not guarantee uninterrupted or error-free operation.

The Platform may be modified, suspended, or temporarily unavailable for maintenance, security, upgrades, third-party outages, or circumstances beyond DockLine's control.

DockLine may use third-party payment processors, communications services, cloud providers, analytics providers, mapping services, identity services, or other vendors.

Third-party products may be governed by additional terms and privacy practices.

The Platform, DockLine name, trademarks, software, workflows, text, graphics, databases, and related intellectual property belong to DockLine or its licensors.

Except as expressly permitted, users may not copy, modify, distribute, reverse engineer, sell, license, or create derivative works from DockLine intellectual property.

The Customer retains ownership of information and materials it submits.

The Customer grants DockLine a non-exclusive license to use, process, transmit, reproduce, and display such material as reasonably necessary to operate the Platform, administer Jobs, provide services, enforce agreements, and comply with law.

DockLine may restrict or suspend access where reasonably necessary due to nonpayment, fraud, security concerns, misuse, unlawful conduct, material breach, repeated operational problems, or risk to DockLine, Providers, Customers, or third parties.

The Customer will defend, indemnify, and hold harmless DockLine and its officers, employees, affiliates, and representatives from third-party claims, losses, liabilities, damages, fines, penalties, and reasonable costs arising from:

the Customer's breach of these Terms; inaccurate information supplied by the Customer; unlawful or restricted Goods; infringement of third-party rights; instructions supplied by the Customer; or negligence or misconduct by the Customer or its agents.

This obligation applies only to the extent permitted by law.

DockLine's collection and use of personal information is governed by the DockLine Privacy Policy.

DockLine may update these Terms from time to time.

The updated version will identify its effective or last-updated date.

Material changes may also be communicated through the Platform or other reasonable means.

Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Any lawsuit or proceeding arising out of or relating to these Terms, the Platform, or DockLine services must be brought exclusively in the state courts located in Hillsborough County, Florida, or the applicable United States federal court serving that jurisdiction.

The parties expressly agree to personal jurisdiction and venue in those courts.

These Terms do not require arbitration.

If any provision is unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision does not waive the right to enforce it later.

The Customer may not assign these Terms without DockLine's prior written consent, except in connection with a merger or sale of substantially all assets, subject to applicable law.

These Terms, together with accepted Quotes, Job confirmations, written credit terms, and policies expressly incorporated by reference, constitute the agreement applicable to the subject matter they cover.

Questions regarding these Terms may be sent to:

DockLine, LLC

contact@joindockline.com

joindockline.com