Terms of Service

DockLine is intended exclusively for business-to-business and commercial logistics transactions.

The Platform is not intended primarily for personal, family, or household purposes.

For purposes of these Terms:

“Customer” means the business purchasing or arranging Services through DockLine.

“Facility Provider” means an independent warehouse, cross-dock, transload, fulfillment, storage, handling, or similar logistics facility participating in DockLine.

“Request” means a request submitted through DockLine for Services.

“RFQ” means a request for quotation sent or made available to one or more Facility Providers.

“Quote” means proposed pricing and commercial terms relating to a Request.

“Job” means a Request that has been accepted, awarded, confirmed, or otherwise converted into an active service engagement through DockLine.

“Services” means warehousing, transloading, cross-docking, container unloading, loading, restacking, palletizing, short-term storage, fulfillment, rework, inventory handling, and other facility-based logistics services arranged through DockLine.

DockLine operates a technology-enabled marketplace and transaction-management platform designed to connect businesses needing logistics Services with independent Facility Providers.

DockLine may provide or facilitate:

• Request intake;
• facility matching;
• RFQ distribution;
• Quote collection and comparison;
• Facility Provider selection;
• Job coordination;
• communications;
• documentation;
• status tracking;
• inventory visibility;
• billing;
• payment collection;
• Provider payment administration;
• dispute coordination; and
• related marketplace and administrative services.

DockLine may use automated technology, algorithms, artificial intelligence, business rules, manual review, or combinations of those methods in operating the Platform.

Unless DockLine expressly agrees otherwise in a separate written agreement:

DockLine does not own or operate the Facility Provider’s warehouse and does not take physical possession, custody, or control of Customer’s freight.

DockLine does not itself perform the physical:

• storage;
• loading;
• unloading;
• transloading;
• cross-docking;
• handling;
• safeguarding; or
• release

of goods located at a Facility Provider.

The applicable Facility Provider controls and is responsible for the physical Services performed at its facility.

DockLine’s involvement in matching, coordination, billing, payment collection, documentation, customer support, or Job administration does not by itself make DockLine the warehouseman or bailee of Customer’s goods.

Facility Providers are independent businesses and are not employees, partners, joint venturers, or general agents of DockLine.

Each Facility Provider is independently responsible for its:

• facility;
• employees and contractors;
• equipment;
• licenses and permits;
• insurance;
• safety;
• operating procedures;
• legal compliance;
• physical performance; and
• custody and care of goods.

DockLine does not control the day-to-day means or methods by which a Facility Provider performs physical warehouse Services.

These Terms primarily govern facility-based Services.

These Terms do not, by themselves, constitute an undertaking by DockLine to act as a motor carrier, freight forwarder, customs broker, NVOCC, or other regulated transportation provider.

If DockLine offers or arranges transportation services requiring separate regulatory authority or contractual terms, those services may be subject to separate written terms and conditions.

Customer must provide accurate and current account information.

Customer is responsible for:

• protecting login credentials;
• limiting access to authorized users;
• activities conducted by authorized users;
• maintaining accurate company information; and
• promptly notifying DockLine of suspected unauthorized access.

Customer may not impersonate another business or access another organization’s account without authorization.

Customer may submit Requests through the Platform.

Customer is responsible for accurately describing the requested Services and freight, including where applicable:

• commodity;
• quantity;
• pallet, carton, case, unit, piece, coil, or other count;
• weight;
• dimensions;
• container or trailer type;
• origin and destination;
• requested dates;
• expected storage duration;
• handling requirements;
• forklift or equipment requirements;
• loading and unloading requirements;
• appointment requirements;
• special handling;
• declared value when requested;
• hazardous or regulated characteristics;
• temperature requirements; and
• other material information.

DockLine and Facility Providers may rely on information submitted by Customer.

Customer is responsible for costs, delays, additional work, rejected freight, rehandling, equipment changes, storage charges, or other consequences reasonably caused by materially inaccurate, incomplete, or changed information supplied by Customer.

If the actual freight or Services materially differ from the Request on which a Quote was based, DockLine or the Facility Provider may request revised pricing or additional charges.

DockLine may identify Facility Providers based on factors including:

• location;
• requested Services;
• equipment;
• capacity;
• commodity;
• handling requirements;
• availability;
• certifications;
• insurance information;
• Facility Provider profile data;
• performance information; and
• other relevant criteria.

A match or recommendation does not guarantee that a Facility Provider will accept a Job or perform without error.

Customer remains responsible for reviewing the information presented before selecting or approving a Facility Provider.

DockLine may conduct a network review of Facility Providers.

That review may include obtaining or reviewing information concerning:

• business identity;
• facility location;
• insurance;
• licenses;
• certifications;
• operational capabilities;
• references; or
• other information.

Terms such as verified, approved, vetted, or claimed describe DockLine’s network or profile-review process only.

They are not warranties or guarantees of Facility Provider performance, solvency, safety, or continued compliance.

DockLine may send a Request or RFQ to one or more Facility Providers that appear potentially capable of performing the requested Services.

Facility Providers may submit Quotes that include:

• unloading or loading;
• handling;
• storage;
• labor;
• pallet or unit charges;
• equipment;
• materials;
• recurring charges;
• minimum charges;
• accessorials;
• timing;
• exclusions; and
• other commercial terms.

Submitting a Request does not obligate Customer to accept a Quote unless otherwise expressly agreed.

A Job becomes binding when the applicable Quote or commercial offer is accepted and the Job is confirmed through DockLine.

The terms governing a Job may include:

1. the Request;
2. the accepted Quote or Customer-facing offer;
3. Job details displayed through DockLine;
4. approved changes or accessorials;
5. applicable Facility Provider warehouse or storage terms properly incorporated into the Job; and
6. these Terms.

Specific Job terms expressly agreed for a particular Job control over conflicting general terms regarding that Job.

Because the Facility Provider physically holds and handles the freight, it may maintain warehouse receipts, storage agreements, claims procedures, facility rules, or cargo-liability terms applicable to its Services.

If a Facility Provider intends to rely on contractual:

• limitations of liability;
• declared-value provisions;
• claims deadlines;
• storage conditions; or
• similar material cargo-related terms,

DockLine may require those terms to be supplied to DockLine and made available to Customer before or as part of Job acceptance.

Customer is responsible for reviewing any Facility Provider terms presented with a Quote or Job.

A Facility Provider may not use later-issued paperwork to unilaterally impose a materially different price or commercial obligation that conflicts with the accepted Job unless Customer agrees or applicable law independently permits the term.

Customer represents and warrants that it:

• owns the goods or has authority to arrange Services relating to them;
• has authority to direct their storage, handling, and release;
• will accurately identify the goods;
• will provide required documentation;
• will disclose material hazards;
• will disclose unusual handling requirements; and
• will comply with applicable laws.

Customer is responsible for consequences arising from materially incorrect descriptions or undisclosed characteristics.

Customer may not knowingly use DockLine for unlawful or stolen goods.

Customer must disclose before award if goods require specialized handling, licensing, safety procedures, insurance, or regulatory compliance.

These may include certain:

• hazardous materials;
• explosives;
• radioactive materials;
• controlled substances;
• firearms or ammunition;
• pharmaceuticals;
• food;
• temperature-sensitive products;
• unusually high-value commodities; or
• regulated goods.

A Facility Provider may refuse freight materially inconsistent with what was disclosed.

Customer agrees to pay the Customer-facing price accepted for the applicable Job together with approved additional charges and applicable taxes.

The amount charged to Customer by DockLine may differ from the compensation payable by DockLine to the Facility Provider.

DockLine may earn compensation through:

• marketplace spreads;
• margins;
• commissions;
• platform fees;
• service fees;
• transaction fees;
• management fees; or
• other commercial arrangements.

Customer is purchasing the Job at the Customer-facing price accepted through DockLine and is not entitled to disclosure of DockLine’s Facility Provider cost, internal margin, or pricing methodology unless DockLine expressly agrees otherwise.

Unless DockLine expressly directs otherwise in writing:

All amounts owed by Customer for a DockLine Job are payable to DockLine, LLC.

Customer’s obligation is satisfied when cleared funds are received by DockLine or its authorized payment processor.

A payment made directly to a Facility Provider does not discharge an amount owed to DockLine unless DockLine authorized the direct payment.

Payment terms are those stated in the applicable:

• Quote;
• Job;
• invoice;
• credit arrangement; or
• other written agreement.

If no payment term is stated, payment is due upon receipt.

DockLine may require deposits, advance payment, ACH authorization, payment card authorization, or approved commercial credit before Services are performed.

DockLine may use third-party payment processors.

Customer authorizes DockLine and its authorized providers to process payments, credits, refunds, or other transaction-related amounts as permitted by the applicable Job and payment authorization.

DockLine is not a bank and does not provide deposit accounts.

Customer must promptly notify DockLine of a good-faith billing dispute.

The notice should identify:

• the charge;
• disputed amount; and
• basis for the dispute.

Customer remains responsible for undisputed amounts while a disputed portion is reviewed.

Additional charges may arise when actual conditions materially differ from the accepted Job.

Examples include:

• additional labor;
• detention or waiting time;
• additional storage;
• rework;
• sorting;
• restacking;
• additional unloading or loading;
• pallet replacement;
• after-hours labor;
• materials;
• specialized equipment;
• disposal;
• redelivery; or
• other scope changes.

Material additional charges should be submitted for approval when commercially practicable.

A Facility Provider may take reasonable emergency action without advance approval when necessary to protect people, property, freight, or the facility.

Specific cancellation terms displayed for a Job control.

Unless otherwise stated, a Customer may withdraw an unawarded Request without a DockLine cancellation charge.

After Job confirmation, Customer may be responsible for commercially reasonable documented costs already incurred or committed in reliance on the Job, including:

• labor;
• equipment;
• materials;
• reserved capacity; or
• other nonrecoverable expenses.

Customer must timely provide information reasonably necessary to perform Services, including:

• appointments;
• pickup or delivery instructions;
• release authorization;
• bills of lading;
• reference numbers;
• contacts; and
• required shipping documentation.

Customer may be responsible for resulting costs when performance is delayed because required information was not provided.

Once goods are received into a Facility Provider’s physical custody, that Facility Provider is responsible for the care and handling of those goods according to applicable law and enforceable terms applicable to its Services.

DockLine is not an insurer of Customer’s goods.

DockLine’s electronic records, Job administration, invoicing, or payment collection do not constitute physical possession of the goods.

A Facility Provider may possess lien or retention rights under applicable law or an enforceable warehouse receipt or storage agreement.

Any assertion or enforcement of such a lien is the responsibility of the Facility Provider.

DockLine does not independently claim to possess a warehouseman’s lien merely because a Job was arranged or invoiced through DockLine.

Known or suspected:

• cargo loss;
• damage;
• shortage;
• theft;
• contamination;
• misdelivery; or
• similar physical freight issues

should be reported promptly to DockLine and the applicable Facility Provider.

Customer should provide reasonably available supporting evidence, including where applicable:

• photographs;
• commercial invoices;
• receiving records;
• bills of lading;
• packing lists;
• Job records; and
• repair or replacement information.

DockLine may assist in coordinating communications and documentation but does not become responsible for physical cargo loss solely by administering the claim.

Responsibility for physical loss or damage while goods are in a Facility Provider’s custody is determined by:

• applicable law;
• the circumstances of the loss; and
• enforceable warehouse or storage terms applicable to that Facility Provider.

Any contractual Facility Provider limitation of cargo liability is separate from DockLine’s limitation of liability under these Terms.

Customer is responsible for determining whether its goods should be protected by:

• cargo insurance;
• property insurance;
• stock-throughput insurance;
• transit insurance; or
• other first-party coverage.

Insurance maintained by DockLine or a Facility Provider should not be assumed to provide first-party insurance coverage for Customer’s goods.

DockLine may provide inventory-management and visibility tools.

Inventory records may originate from:

• Customer data;
• Facility Provider data;
• spreadsheet imports;
• DockLine Jobs;
• DockLine-confirmed receipts;
• documents; or
• future integrations.

Unless expressly stated otherwise, inventory information is an operational record and does not constitute an independent physical inventory audit by DockLine.

Customer should reconcile material inventory information with physical counts and source records as appropriate.

Customer may upload and receive documents through the Platform.

Customer represents that it is authorized to provide information and documents uploaded through its account.

DockLine may maintain transaction and electronic records reasonably necessary to:

• administer Jobs;
• operate the Platform;
• maintain security;
• resolve disputes;
• comply with law; and
• maintain business records.

Customer agrees to transact electronically.

Actions including clicking Submit, Accept, Select, Approve, Confirm, Award, Pay, or substantially similar affirmative controls may constitute Customer’s electronic agreement or authorization regarding the applicable transaction.

Customer consents to receive communications reasonably related to its DockLine account and transactions, including:

• Requests;
• Quotes;
• Jobs;
• operational updates;
• documents;
• invoices;
• payment notices;
• account messages; and
• security notifications.

Customer may receive nonpublic commercial information concerning DockLine or Facility Providers.

Information reasonably understood to be confidential may be used only as necessary to evaluate, perform, manage, or enforce an authorized DockLine transaction or as otherwise permitted by law.

DockLine invests resources in sourcing, qualifying, connecting, and coordinating Customers and Facility Providers.

Customer may not knowingly use a nonpublic introduction or opportunity obtained through DockLine to move the same Request, Job, or substantially identical transaction off DockLine primarily to avoid compensation properly payable to DockLine.

This does not restrict:

• documented relationships existing before the DockLine introduction;
• unrelated business developed independently; or
• transactions DockLine expressly authorizes to occur outside the Platform.

DockLine does not guarantee uninterrupted availability of every Platform feature.

DockLine may use third parties for:

• hosting;
• payments;
• communications;
• authentication;
• storage;
• analytics;
• mapping; and
• other technology.

DockLine is not responsible for failures caused solely by third-party systems outside its reasonable control.

DockLine owns or licenses its Platform, software, design, trademarks, branding, databases, workflows, matching systems, and other proprietary technology.

Customer receives a limited, nonexclusive right to use DockLine for authorized internal business purposes.

Customer may not without authorization:

• resell DockLine;
• scrape nonpublic marketplace data;
• systematically extract Platform information;
• interfere with Platform security;
• misuse DockLine trademarks; or
• reverse engineer the Platform except where such restriction is prohibited by law.

Customer retains ownership of Customer-provided information.

Customer grants DockLine a limited, nonexclusive license to process, store, reproduce, display, and transmit such information as reasonably necessary to provide the Platform and administer transactions.

DockLine may suspend or restrict an account when reasonably necessary because of:

• nonpayment;
• fraud;
• security concerns;
• unlawful conduct;
• material breach;
• misuse of the Platform;
• dangerous activity; or
• material risk to DockLine or other users.

Either party may discontinue the relationship subject to active Jobs and outstanding obligations.

Termination does not eliminate obligations concerning:

• payment;
• existing Jobs;
• claims;
• confidentiality;
• indemnification;
• intellectual property; or
• provisions that by their nature survive.

Customer will indemnify, defend, and hold harmless DockLine, LLC and its members, managers, officers, employees, affiliates, and agents from third-party claims, liabilities, damages, penalties, and reasonable expenses arising from:

• Customer’s material breach of these Terms;
• materially inaccurate freight information;
• Customer’s lack of authority over goods;
• unlawful goods;
• undisclosed dangerous characteristics;
• Customer’s violation of law;
• Customer’s negligence; or
• Customer’s willful misconduct,

except to the extent caused by DockLine’s own negligence, willful misconduct, or material breach.

Neither DockLine nor a Facility Provider will be liable for delay or failure caused by circumstances beyond its reasonable control, except for payment obligations already accrued.

Examples may include severe weather, hurricanes, floods, fires, labor disruptions, government action, port closures, utility failures, transportation shutdowns, war, civil disorder, or material infrastructure failures.

DockLine’s collection and use of personal information is governed by its Privacy Policy as posted through the Platform.

DockLine may update these Terms from time to time.

Material changes will be posted or communicated through reasonable means.

Unless required by law or expressly agreed otherwise, changes apply prospectively and do not alter the agreed economics of an existing confirmed Job.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Except where applicable law requires otherwise, any lawsuit or judicial proceeding arising from these Terms or use of DockLine shall be brought exclusively in:

• the state courts located in Hillsborough County, Florida; or
• the applicable federal court serving Hillsborough County, Florida.

Each party consents to personal jurisdiction and venue in those courts.

Customer may not assign an active Job without DockLine’s consent.

DockLine may assign these Terms in connection with a financing, restructuring, merger, acquisition, or sale of relevant business operations or assets.

If a provision is held unenforceable, the remaining provisions continue in effect to the maximum extent permitted by law.

Failure to enforce a provision on one occasion does not waive later enforcement.

These Terms, together with applicable:

• Job terms;
• accepted Quotes;
• Facility Provider terms incorporated into a Job;
• approved changes; and
• Platform policies

constitute the agreement governing use of DockLine and the applicable transaction.

General questions and support:

DockLine, LLC
Email: contact@joindockline.com
Phone: 813-406-2657

Formal notices to DockLine:

DockLine, LLC
Attn: Legal Notices
c/o Registered Agent
1715 W Cleveland St
Tampa, FL 33606